Big Data Can Boost Your Customer Service Efforts | SmartData Collective

See on Scoop.itTechnology, Big Data, Business Intelligence

Big Data can help businesses learn more about their own staff. Is a certain employee slacking when it comes to taking service calls, leaving others to do all the work?

Greg Mudd‘s insight:

The various ways that you can use big data to help with improving your organization’s customer service efforts, from allowing you to improve upon your customer service offerings to┬ámaking product and/or service adjustments.

See on